We're here. Tell us
what's broken.
Most issues resolve in under 24 hours. For urgent client-engagement issues, use your direct WhatsApp line.
Account & sign-in
Can't sign in
Reset your password from the sign-in screen, or email us — we'll re-send a magic link.
Email not verified
Verification is auto-confirmed for new accounts. If you still see a verification screen, refresh and sign in again.
Delete my account
Email ator.co.hq@gmail.com from the address on the account.
Orders & products
I paid but no download
Open your dashboard — order is listed there. If status is still pending and 24h have passed, contact us.
Refunds
Pre-download refunds within 7 days. Email us with your order ID.
Re-download a product
Open your order from the dashboard — every purchase is lifetime access.
ATUR Studio (platform)
Generation seems slow
Complex generations take 10–30 seconds. If it hangs past 60s, refresh and try a shorter idea description.
Save my generated org
Sign in before generating. Anonymous generations are not persisted.
AI returned an error
Usually a temporary rate limit. Wait 30 seconds and retry. Persistent errors: contact us.
Services & engagements
Book a discovery call
Use the contact form or email ator.co.hq@gmail.com directly with what's broken.
Existing engagement support
You have a direct WhatsApp line with your engagement lead. Use that for fastest response.